01
Air feels warm at every vent
Confirm that the thermostat is set to cooling and note whether the airflow is normal, weak or absent throughout the home.
AC-not-cooling call intake available
AC Running but Not Cooling in Nassau County?
Report the thermostat setting, indoor temperature, airflow and outdoor-unit behavior before trying another reset. Dispatch confirms the current appointment option, and diagnosis—not the symptom alone—determines the repair.
Call intake · Current ETA confirmed by dispatch · Written option before approved work
Online appointments depend on calendar availability.
Smoke, fire, sparking or a burning odor? Leave the area and call 911.
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- Written repair approval
- Free member diagnostics
Separate immediate safety from the repair call
An HVAC appointment does not replace 911, the fire department or medical care.
Smoke, fire, sparking or a burning odor
Leave the area and call 911. Do not wait for an HVAC appointment, open equipment panels or repeatedly reset a breaker.
Water near electrical equipment
Keep people and pets away from the wet area and energized equipment. If there is an active electrical or fire hazard, call 911 first.
Dangerous indoor heat
Move to an air-conditioned location and check vulnerable occupants. Confusion, loss of consciousness, seizures or other suspected heat-stroke symptoms require 911—not an HVAC ETA.
CDC heat-illness guidanceIce or frost on the cooling system
Stop normal cooling operation and avoid chipping or heating the ice. Report where the ice is visible so a technician can evaluate airflow, controls and the refrigerant circuit.
REPORT WHAT YOU OBSERVE
Details that help diagnose an AC that is not cooling
Do not open sealed panels, bypass safeties, add refrigerant or repeatedly reset a tripping breaker.
02
Outdoor unit is not running
Report whether it is silent, humming, cycling or showing visible damage. Do not open the cabinet or repeatedly reset the breaker.
03
Indoor blower runs continuously
Share the thermostat fan setting, setpoint, indoor temperature and whether the air becomes cooler at any point in the cycle.
04
Ice appears on the line or coil
Stop normal cooling operation and allow a technician to evaluate airflow, controls and the refrigerant circuit. Do not chip or heat the ice.
05
Cooling works in only part of the home
Identify the affected floor, zone and vents. The cause may involve airflow, zoning, controls, distribution or equipment capacity.
06
Water appears near the air handler
Keep people away if water threatens electrical equipment. Report the leak location, whether the drain pan is overflowing and whether ice is present.
WHAT TO EXPECT
From the phone call to a written repair option
01
Describe the request
Share the address, system type, thermostat reading, indoor conditions, noises, odors, leaks, ice and error codes.
02
Confirm current availability
Dispatch checks service-area fit, equipment capability, demand, weather and the current appointment window.
03
Diagnose before repair
The technician evaluates the reported cooling failure and accessible components before recommending additional work.
04
Approve a written option
Review the proposed scope and price before authorizing work. Parts and first-visit completion are not guaranteed.
DIAGNOSIS BEFORE REPAIR
No-cooling diagnostic
The technician evaluates the thermostat call, accessible electrical components, airflow, temperature change, coils, drainage and refrigerant circuit to identify why cooling is unavailable.
Residential non-member diagnostic
$199
Credited toward an approved repair.
Dispatch confirms appointment-specific and after-hours terms. Diagnosis, parts, refrigerant handling, access, equipment condition and authorized scope determine the written repair price.
Diagnostics are free for all Home+ membership plans.
Make a separate plan for dangerous heat
Do not rely on an uncertain repair time to protect someone from heat illness. Move to an air-conditioned location when needed and call 911 for suspected heat stroke.
- Stay hydrated and check on older adults, young children and people with chronic medical conditions.
- Use an air-conditioned public place or cooling center if the home cannot be kept safe.
- CDC advises that fans should be used only when indoor temperatures are below 90°F.
AC Running but Not Cooling in Nassau County? FAQs
Why is my AC running but not cooling?+
Possible causes include a thermostat or control condition, restricted airflow, a dirty or frozen coil, an outdoor-unit electrical fault, a refrigerant-circuit problem or a failed component. Testing is required to identify the actual cause.
Should I keep running an AC that is not cooling?+
Turn normal cooling operation off if ice is visible, water threatens electrical equipment, a breaker repeatedly trips, or the system produces smoke, sparking, a burning odor or severe mechanical noise. For a simple comfort complaint without those conditions, describe the symptoms to dispatch and follow the equipment-specific guidance provided.
How quickly can Home+ arrive for an AC-not-cooling request?+
There is no fixed arrival guarantee. Call intake is available. Dispatch confirms the current ETA after checking the address, equipment capability, technician capacity, weather, traffic and current demand.
Will the $199 diagnostic be credited to the repair?+
The current residential diagnostic is $199 and is credited toward an approved repair. Dispatch confirms appointment-specific and after-hours terms; diagnosis, parts, refrigerant handling, access, equipment condition and authorized scope determine the written repair price.
What should I do if the home is becoming dangerously hot?+
Do not wait on an uncertain repair time to protect someone from heat illness. Move to an air-conditioned location, stay hydrated as medically appropriate, check vulnerable occupants and call 911 for suspected heat stroke.
Emergency cooling call intake across covered Nassau County ZIP codes
Call from Jericho, Hicksville, Levittown, Garden City, Mineola, Hempstead, Massapequa or another listed community. Dispatch confirms the exact service address and equipment before scheduling.
HOME+ AIR & HEAT
Need the current emergency cooling response option?
Call us, or choose a service visit from the booking calendar. Dispatch confirms service-area fit, equipment capability, the current ETA and applicable diagnostic terms.