Privacy Policy

Last Updated: January 16, 2025

Introduction

Homets Services, LLC ("Home+ Air and Heat," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number
• Home address and service location
• Payment and billing information
• HVAC system details and service history
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on site
• Referring website and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Schedule appointments and service calls
• Process payments and send invoices
• Communicate with you about services, updates, and promotions
• Respond to customer service requests and inquiries
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our policies
• Detect, prevent, and address technical or security issues

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with business operations (payment processing, scheduling software, email services). Note: Mobile/SMS opt-in information and consent data are strictly excluded from any third-party sharing.
• Business Partners: HVAC equipment manufacturers for warranty registration and product support
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, sale, or acquisition of our business

SMS/Text Messaging Privacy

When you opt in to receive SMS/text messages from Home+ Air and Heat, the following applies:

• No Sharing of Opt-In Data: SMS consent and mobile opt-in data will not be sold, rented, shared, or disclosed to any third parties or affiliates for their marketing or promotional purposes.
• Limited Use: Text messaging opt-in data and consent will only be used to send messages relevant to the HVAC services you requested, such as appointment confirmations, service reminders, and follow-ups.
• Message Frequency: Message frequency varies based on service needs. Message and data rates may apply.
• Opt-Out: You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Disable cookies through your browser settings

To exercise these rights, please contact us at privacy@hometsair.com or call (516) 259-1191.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Note that disabling cookies may limit certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: