No Heat in Nassau County? Start With Safety, Then Call
Protect vulnerable occupants from dangerous indoor cold, rule out gas, CO, fire and electrical emergencies, then call Home+ with the address and equipment details. Dispatch confirms the current ETA and service option.
Call the right emergency service first
An HVAC appointment does not replace 911, the fire department, the gas utility or medical care.
Gas odor or suspected leak
Leave immediately without operating switches or phones inside. From outside, call 911 or National Grid at 1-800-490-0045.
National Grid gas guidanceCO alarm or possible exposure
Move everyone and pets into fresh air, call 911 from outside, and do not re-enter until emergency responders say it is safe.
CDC carbon-monoxide guidanceFire, smoke or active sparking
Leave the area and call 911. Do not wait for an HVAC appointment or try repeated resets.
Dangerous indoor cold
Move vulnerable occupants to a safely heated location and seek medical help for possible hypothermia. Treat the HVAC ETA separately from the safety plan.
CDC hypothermia guidanceReport what you observe
Details that help dispatch triage a no-heat request
Do not open sealed panels, bypass safeties or repeatedly reset a breaker or locked-out system.
No heat anywhere
Report whether the thermostat, furnace, boiler, heat pump and blower or circulator show any sign of power or operation.
Only part of the home is cold
Identify the affected floor, zone, radiators or vents and whether other areas still receive normal heat.
Thermostat is blank or unresponsive
A power, battery, wiring, transformer, float-switch or equipment fault may interrupt the control signal.
System starts and stops
Share the cycle pattern, display code, unusual sounds and when the last normal heating cycle occurred.
Breaker or reset keeps tripping
Do not repeatedly reset a breaker or safety control. A recurring trip requires qualified diagnosis.
Indoor temperature is becoming unsafe
Move infants, older adults and medically vulnerable people to a safely heated location; medical symptoms take priority over the HVAC ETA.
What to expect
From the phone call to a written repair option
Step 1
Describe the request
Share the address, equipment, fuel type, indoor conditions, error codes and any responder findings.
Step 2
Confirm current availability
Dispatch checks service-area fit, equipment capability, demand, weather and the current appointment window.
Step 3
Diagnose before repair
The technician evaluates the reported system and identifies the condition before recommending additional work.
Step 4
Approve a written option
Review the proposed scope and price before authorizing work. Parts and first-visit completion are not guaranteed.
Current residential diagnostic
$199
No-heat diagnostic
The technician evaluates the reported heating system, accessible controls and relevant safety conditions to identify why heat is unavailable and what repair path is appropriate.
The diagnostic is credited toward an approved repair. Dispatch confirms appointment-specific and after-hours terms. Diagnosis, parts, access, equipment condition and authorized scope determine the written repair price.
Confirm current availabilityCurrent customer proof
Read verified Google feedback
Home+ currently displays a 5.0 Google rating from 74 reviews. Use the verified profile for the current review text and dates.
Open Google reviewsUse temporary heat carefully
Never use an oven, charcoal grill or generator to heat indoor space. Move vulnerable occupants to a safely heated location when indoor cold becomes dangerous.
- Keep portable heaters at least three feet from bedding, curtains, furniture and other combustibles.
- Plug an electric space heater directly into a wall outlet—not an extension cord or power strip.
- Turn portable heaters off before sleeping or leaving the room.
No Heat in Nassau County? Start With Safety, Then Call FAQs
The visible answers below are the same answers included in this page’s structured data.
Heating call intake across covered Nassau County ZIP codes
Call from Jericho, Hicksville, Levittown, Garden City, Mineola, Hempstead, Massapequa or another listed community. Dispatch confirms the exact service address and equipment before scheduling.
Need the current heating response option?
Call 24/7. Dispatch confirms service-area fit, equipment capability, the current ETA and applicable diagnostic terms.
Call (516) 259-1191